FAQs
1. Orders and Payment
Q: How do I place an order?
A: Browse our store, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept [Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, etc.]. All transactions are secure and encrypted.
Q: Can I make changes to my order after it’s placed?
A: Please contact us at [Your Contact Email] as soon as possible. Changes may only be possible before the order is shipped.
2. Shipping
Q: Where do you ship to?
A: We ship domestically within [Country] and internationally to selected countries.
Q: How much does shipping cost?
A: Shipping costs vary depending on the shipping method and destination. Exact rates will be calculated at checkout.
Q: How long does shipping take?
A: Delivery times depend on your location and shipping method:
- Standard Shipping: [5-7 business days]
- Expedited Shipping: [2-3 business days]
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can track your package [here, insert link].
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within [30 days] of delivery for unused, unopened items. Please visit our [Return Policy Page] for more details.
Q: How do I request a return?
A: Contact us at [Your Contact Email] with your order number and the reason for the return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are typically processed within [5-7 business days] after we receive your returned item.
4. Products
Q: Are your products sustainable/ethically sourced?
A: [Provide details about your sourcing practices, if applicable.]
Q: Can I request a custom order?
A: [Yes/No] – If yes, share how customers can request customizations.
5. Account and Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your order and save your details for future purchases.
Q: How can I contact customer support?
A: You can reach us via email at [Your Contact Email], or use the contact form on our website.
Q: What are your customer service hours?
A: Our team is available [Monday to Friday, 9 AM to 5 PM (Timezone)].
6. Discounts and Promotions
Q: Do you offer discounts or promo codes?
A: Yes, check our homepage or subscribe to our newsletter for the latest promotions.
Q: Can I use multiple promo codes?
A: No, only one promo code can be applied per order.